Page 14 - Get to the POINT 2020
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UNIFIED COMMUNICATIONS






                                                                                                                                         to the point of needing to be              TEAM                     Q: What do you love about
                                                                                                                                                                                                             serving our customers?
                                                                                                                                         upgraded or refreshed, so
                                                                                                                                                                                       &
                                                                                                                                         we determined that it was               QA                          A: I love having the ability to help
                                                                                                                                         time for a full replacement.                                        resolve problems that affect the
                                                                                                                                         The manageability of the                      WITH                  everyday work performance of
                                                                                                                                         Mitel phone system is so                 JOSE ROJAS                 users. This inspires me to always
                                                                                                                                         much easier. There are many                                         be ready to help and minimize the
                                                                                                                                         additional things that the                                          level of frustration a customer might
                                                                                                                                         Mitel system can do that                ROLE AT HPN                 be having with a product.
                                                                                                                                                                                 Sr. Telephony Engineer
                                                                                                                                         come with the system at no                                          Q: What is your favorite part
                                                                                                                                         additional cost.                        OFFICE LOCATION
                                                                                                                                                                                 Pueblo, CO                  about working for HPN?

                                                                                                                                      Q: How did having a project             19  YEARS OF INDUSTRY          A: The fact that everyone is held
                                                                                                                                                                                 EXPERIENCE
                                                                                                                                         manager specifically                    19+ Years                   accountable for their actions. I love
                                                                                                                                         assigned to your company                HOMETOWN                    the way we help each other and
                                                                                                                                                                                 Chihuahua, Mexico
                                                                                                                                         help streamline your                                                you can see there isn't any jealousy
                                                                                                                                         project?                                                            about giving away our work
                                                                                                                                                                                                             secrets.
                                                                                                                                      A: We do not have the luxury of
                                                                                                                                         having someone on staff to                                          Q: What is a technology that you
                                                                                                                                         do project management so,                                           think companies should consider?
                                                                                                                                         having someone with that                                            A: I believe most customers
          PROJECT SPOTLIGHT                                                                                                              ability helped us make sure                                         pay little or no attention to how
                                                                                                                                         we were keeping everything
                                                                                                                                                                                                             relevant network security is to their
          Unified Communications: Cody Regional Health                                                                                   on track.                                                           business. They take for granted
                                                                                                                                                                                                             that just because they have a
                                                                                                                                      Q: What is an example of                                               firewall box and antivirus software
                                                                                                                                         how High Point Networks                                             they are protected. Investing and
                                                                                                                                         has gone “the extra mile”                                           learning more about security should
              INTERVIEWEE                 ROLE AT CODY REGIONAL HEALTH
              Brenda Miller               System Administrator                                                                           to serve you during this                                             be a must for every company.
                                                                                                                                         project?
              COMPANY LOCATION            PROJECT NAME                                                                                                                                                           Q: What is something most
              Cody, WY                    Phone System Upgrade                                                                        A: It was great to be able to                                               people do not know about you?
                                                                                                                                         talk with our engineer at
                                                                                                                                         any time during the project                                              A: I love sharing my story
          Q: Tell us about Cody Regional        Q: Describe the project your            things going on at the same                      to make sure that we                                                     of how God has helped me
              Health’s relationship with           company implemented with             time. For instance, we also                      were doing everything that                                               throughout my life. I don’t
              High Point Networks.                 High Point Networks.                 updated our overhead paging                      needed to be done in a                                                   necessarily bring it up all
                                                                                        system and the phone                             timely manner.                                                           the time but I let my actions
          A: We have been working with          A: The most recent project                                                                                                                                       reflect my love for God. I coach

              High Point Networks for              that we implemented with             system reports. So, we just                   Q: What have been the                                                     baseball and enjoy teaching kids
              many years now and each              High Point was upgrading             rolled everything into one                                                                                             the fundamentals of the game. I
              project we do with them              our phone system from a              inclusive project.                               greatest benefits of working                                          am a cowboy by trade and love
              keeps us coming back.                Cisco phone system to Mitel.      Q: What challenge(s) did                            with HPN as your trusted IT                                                          horses. The best
              It is also beneficial for us         There was a lot of planning          the solution that was                            partner?                                                                             time of the year is
              that our account manager             that went into this project          implemented solve for Cody                       I never feel like we                                                                 going horseback
              understands the needs of             and they were with us every          Regional Health?                              A: are left out in the cold   ROJAS INSPIRATION                                         riding through
              healthcare.                          step of the way. We also                                                              after a project has        “Not all of us can do great things. But we can do small   the mountains of
                                                   had a couple of additional        A: Our Cisco phone system was                       been completed.            things with great love.” - Mother Theresa                 Mexico with my
                                                                                                                                                                                                                              dad.


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