ShoreTel Named Best IP Telephony Provider for Sixth Year in a Row

"ShoreTel has scored at the top in every ratings category since Nemertes began tracking IP-telephony vendor performance six years ago."

SUNNYVALE, Calif., November 3, 2009 - ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple IP phone systems with fully integrated Unified Communications (UC), today announced that for the sixth year in a row ShoreTel has been named the Best IP Telephony Provider in the Nemertes PilotHouse Awards - Top Providers, IP Telephony 2009. This year, the awards rated 39 IP Telephony vendors and included 1,393 participants. Unique in the industry, Nemertes bases its results entirely on the experiences of IP-telephony decision-makers.