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Unified Communications

 

Get beyond a basic phone system.

We can take your simple phone system beyond its basic function, it's time for Unified Communications.

As a ShoreTel Gold Champion Partner and a recipient of the 2013 Circle of Excellence Award, High Point Networks can help you leverage the power of VoIP. Built on a brilliantly simple business VoIP phone system, ShoreTel brings together VoIP telephony, instant messaging, video conferencing, mobility, presence, and collaboration capabilities into a seamless business environment.

ShoreTel's on-premise business phone system with built-in unified communications (UC) lets both on-site and remote users see who is available at any given moment, and decide how best to reach them. With less time spent playing phone-tag, everyone has more time for the real business at hand.

An ingenious purpose-built IP architecture makes ShoreTel’s on-premise business VoIP phone system look and behave like a single, unified platform. It distributes the system’s intelligence across the communications environment so the system scales and grows as needed, across sites, or even countries.

Our areas of expertise.
  • Unified Communications (Premise or Hosted)

  • Voice over WiFi

  • Headsets

  • Call Recording

  • Call Detail Reporting

  • Contact Center

  • Video

How we can help you. Watch now!



They did it. You can, too.
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No project executes without challenges but what few issues did arise were proactively addressed by High Point Networks project manager.  Their technical expertise and dedication exceeded our expectations.  Early in the project, one of our sites suffered a lightning strike which destroyed the local phone system.  High Point Networks’ engineers were able to reroute equipment from our initial phase to the damaged facility and restore phone service in 48 hours and still meet our project timelines.

Too often the latest technology fails to deliver the expected benefits to the business.  That's why you need a competent partner to ensure that you make the most of your investment.  I am confident that our VoIP project was a success largely due to the integrity of the staff at High Point Networks.

- Randall Bush, Director of IT, Artic Cat, Inc, Thief River Falls, Minnnesota

Arctic Cat needed to replace an aging and unsupported PBX telephone system. High Point Networks had previously upgraded our network switches with new POE switches. We elected to implement a VoIP system at our five locations in Minnesota, Ohio and Canada. The project also included a complete rework of our customer response center software to consolidate multiple methods of contact into one easy to use and customer friendly contact system.

We selected High Point Networks to implement the ShoreTel VoIP system. This system offered many advantages over competing systems but the real selling point was the quality and professionalism of High Point Networks technical staff. Project Management was also very important to us to ensure that the coordination, implementation and training for a project of this size was carried out successfully and with minimal disruption to our employees, partners and customers.