| VoIP and Unified Communications
(UC)
Overview
ShoreTel's IP Phone System delivers on the promises of Unified Communications by integrating voice, video, IM, and voicemail in one easy to use system with no single point of failure. Call control is distributed to intelligent gateways - called voice switches - and voice  applications, including voicemail and automated attendant, run on standard server hardware from anywhere on your network. The result is a single-image system across all geographies, with complete feature transparency.
Unified Communications Platform
ShoreTel’s unique purpose-built distributed voice architecture forms the heart of our unified communications platform, allowing for its rich feature set and highly reliable distributed voice services. Along with IP telephony, contact center, and unified communications services, it scales with plug-and-play ease across as many sites as needed.
- Platform Hardware: ShoreTel Voice Switches are purpose-built appliances providing VoIP telephony with unmatched reliability and availability. Our appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.
- Platform Software: The distributed single-image architecture at the heart of our platform software delivers voice, unified communications, and feature-rich applications, making a ShoreTel system easy to deploy, manage, and scale.
 ShoreTel Unified Communications Platform Brochure
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